Sr. Director End User System Service Desk

Job Listing No: 9740000

Sr. Director End User System Service Desk

Makati City, Metro Manila – -Lead the development and launch of the global End User Service Desk strategy -Thought leadership in terms of the technical solutions that make up the core technology supporting the Service Desk -Direct management of global teams responsible for L1 support, reporting, metrics 7x24x365 for a global organization -Strong people management skills with demonstrated ability to grow and mentor a high performing team -Direct continuous improvement efforts across multiple technology platforms (Windows, Mac, Voice, Video, Collaboration technologies, Financial tools, HR systems, etc). -Development of policies, standards, practices and security measures to ensure timely and secure support, protecting our customers and our services for 100% availability -Performance and goal managementalignment for a team of approximately 50 resources -Drive organizational transformations related to the resources providing support and the overall processapproach to users getting support. Redefining the rig… – Permanent – Full-time

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