Sr. Site Leader, APAC – Manila
Uber – Rizal – Taguig City, Metro Manila – At Uber, providing amazing support that establishes trust for riders and driver partners—our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. We’re looking for an exceptional Senior Site Lead to grow and manage the APAC Centers of Excellence (COE) which houses Uber’s support in the region. These COEs will include a team of support representatives and people managers. Every team member will not only be providing world-class support to Uber users, but also participating in ongoing support experiments, including systems, new product, metrics, and escalations.The right business leader is prepared to make tough, data-backed decisions in a high-stakes, high-speed, and highly visible environment. They are passionate about Uber, passionate about solutions, and love getting in the weeds on any and all issues. WHAT YOU’LL DOAs the Senior Site Lead, you will be responsible for … – Permanent – Full-timeApply for this job.