Sr Voice/Data Network Analyst (vccd)

Job Listing No: 9740000

Sr Voice/Data Network Analyst (vccd)

UnitedHealth Group – Taguig City, Metro Manila – UnitedHealth Group is a company that39s on the rise. We39re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn39t about another gadget, it39s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life39s best work.(sm) On call is required (every 4 weeks for one week)May be a need to work US hours up front – Undergraduate degree or equivalent experience.Job Responsibilities Day in the life?Provide support and maintenance of UnitedHealth Group39s contact center infrastructure and applications with an emphasis on the VCC Desktop Contact Center Application. This job will include incident and problem management, assisting with planning and execution of maintenance activities, and serving as an application SME to related projects. Processing Work Intake Requests, including adding new groups to the VCC, building screen pops for business groups, updating transfer numb… – Permanent – Full-time

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