Subject Matter Expert
Quezon City, Metro Manila – The SME or subject-matter-expert ensures adherence of client transaction and services to all defined processes and client service standards and requirements. This role communicates training needs and develops and implements programs to establish and maintain standards of existing products and services focusing on quality improvement. The SME is responsible in conducting product, process and refresher training, process calibration, covering work flows, operating platforms and any process updates. The role also analyzes training effectiveness and conducts follow up training/updates as needed. As expert, the role is expected to cover all process specific inquiries and assists in evaluation of workflow of any new processes. Lastly, the SME will serve as single point of contact of the Business Unit for any process queries or escalations. Key Accountabilities: ·Acts as single point of contact of the Business Unit for any process and procedural queries or escalations. ·Manages the deliver… – Permanent – Full-timeApply for this job.