Systems Engineer

Job Listing No: 9740000

Systems Engineer

Philippines – Responsibilities: Act as Level 2 and/or Level 3 support for all customer related concerns and ensure timely resolution of reported incidents/faults Provide immediate response/actions to avoid escalations and breaches in SLAs. Ensure that complete and accurate information is provided in all status and closing details reports Act as call out rosters, readily supporting customers 24/7 whenever assigned Conduct knowledge transfers and internal trainings to fellow engineers Participate in project planning/infrastructure design whenever needed Ensure that network architecture/technical documentation is readily available Conduct yearly audits on software licenses and hardware inventory on both 3D Philippine office and its clients All other tasks that may be assigned by the Service Delivery Head where necessary. Requirements: At least 5 years of working experiences in related field Experience in supporting, configuring and setting up CISCO voice and data and … – Permanent – Full-time

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