Systems Support Business Analyst (Assistant Manager)

Job Listing No: 9740000

Systems Support Business Analyst (Assistant Manager)

Citibank NA ROHQ – Metro Manila – The Systems Support Business Analyst primary role involves providing Tier-2 day-to-day operational items including problem resolution and end-user support. This role reports to the respective Systems Operations Manager. Actively participates in regional change control board to discuss changes, and/or to explain and justify changes/enhancements, wherever required Actively participates in various operations calls and global/regional calls with various functional teams, including during non-work/shift hours to collaborate with teams in different time zones Monitors and provides instructions/training to tier-1 teams with the objective of tier-1 being able to independently resolve basic user issues Takes responsibility for any ad-hoc tasks/projects assigned Provides internal training to other teams when required Able to work extended hours when necessary as well as for purpose of on-call availability Able to work permanent or rotating shift hours to support APAC and EMEA businesses A… – Permanent – Full-time

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