Manulife – Quezon City, Metro Manila – Responsibilities: Effectively manage daily operation of the team by coordinating efforts with peers onsite and multisite. Ensure staff is continually up to date with application, system, and process knowledge. This is essential in providing accurate and timely information to the customer. Maintain a high standard of professionalism, initiative, and willingness to adapt to the changing environment. Identify and streamline process and quality improvements to ensure continuous growth and success. Provide input to management with respect to staff performance; identify training gaps and development opportunities. Provide PA feedback on each member for supervisor to complete semi-annual PA. Manage and participate in projects and other duties as required. Assist team members with complex and escalated issues in a timely manner. Work closely with the training departments to support ongoing training initiatives for the team. Ensure that necessary documentation… – Permanent – Full-timeApply for this job.