Team Manager – Customer Service – Amazon

Job Listing No: 9740000

Team Manager – Customer Service – Amazon

Amazon – Pasay City, Metro Manila – Are you are passionate about driving process improvement and motivating a team of driven, customer-obsessed associates and team leads? Do you love to analyze systemic issues and implement solutions to challenging problems? If you answered yes to both these questions we have the career for you! A Team Manager sets the vision and culture of their teams by setting individual and team performance expectations/goals, maintaining focus on improving customer satisfaction, and identifying customer impacting issues and implementing dynamic solutions. Key responsibilities include: People Management: Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team Develop and Achieve performance goals and objectives in line with the network wide vision and goals Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training, plan… – Permanent – Full-time

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