Team Manager, DPS Job

Job Listing No: 9740000

Team Manager, DPS Job

Visa – Pasay City, Metro Manila – Team Manager, DPS Location: Philippines-Pasay Organization: Client Support Services Job: Customer Service Job Number :161716 Description Job Description This position leads and is responsible for the coaching and development of a team of customer service representatives. Employee engagement, coaching and development, as well as delivery of efficiency metrics are must-have behaviors. A successful manager consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience. World-class service towards engaging and supporting client objectives rounds-out the manager role. Responsibilities -Deliver world-class customer service through monitoring and coaching teammates -Champion a world-class Employee and Customer experience -Promote employee Engagement -Facilitate career development among team members -Delivery of service level, coaching, budget (overtime, handle time, etc) and other key metrics -Ensure Attendance and Adherence … – Permanent – Full-time

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