Team Supervisor (Customer Service US Account) | Earn as high as 38K

Job Listing No: 9740000

Team Supervisor (Customer Service US Account) | Earn as high as 38K

Transec BPO Solutions Inc. – Ortigas Center, Pasig City – JOB OBJECTIVE To provide leadership, coaching, support and guidance to a team of Customer Service Associates in meeting and exceeding performance metrics. ESSENTIAL JOB FUNCTIONS •Manage team performance by providing coaching and feedback, counselling and mentoring, and delegation of tasks whenever necessary to achieve performance metrics. •Ensure the team maintains excellent knowledge on products, procedures and policies. •Communicate to the team any new requirements, changes and/or updates regarding the account or company related information. •Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct. •Ensure the team’s pending concerns, issues or requests are attended to on a timely manner. ƒ Manage workforce to meet the productivity goals. •Submit performance and productivity reports to the client. •Determine and recommend areas for improvement of the account’s product information, procedures or policies. •Train and conduct certific… – Permanent – Full-time

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