Techncial Support Engineer (Work Location : Malaysia, Kuala Lumpur)

Job Listing No: 9740000

Techncial Support Engineer (Work Location : Malaysia, Kuala Lumpur)

Fortinet Philippines – Muslim Mindanao – JOB DESCRIPTION Fortinet Malaysia Sdn. Bhd’s TAC team is expanding aggressively. If you’re looking for a fast-paced, challenging and compensateing environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. Job Job responsibilities: » Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary » Understand customer network/security implementation and requirement technically » Technical issue analysis, troubleshooting and consultation for customer » Effective communication with customers and colleagues » Manage customer expectation correctly » Provide technical solution recommendation or workaround for any Fortinet product model limitation/known issue » Customer case management and escalation » Reproduce customer issue/bug in Fortinet APAC lab » Fortinet’s Product bug management and escalation to engineering team » Provide technical consulta… – Permanent – Full-time

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