Technical Service Center Counselor
Carlson Wagonlit Travel – Makati City, Metro Manila – Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference. Position Responsibilities Assist travelers with queries on online booking tools/customer travel profile Handle both calls and e-mails involving technical troubleshooting for issues pertaining to online booking tools and travel profile set ups Ensure that calls and e-mails are handled with sensitive approach towards SLA Ensure that “First Level Resolution” (FLR), is provided or proper escalation protocol followed Ensure t… – Permanent – Full-timeApply for this job.