Technical Support Representative – Mandaluyong City

Job Listing No: 9740000

Technical Support Representative – Mandaluyong City

Mandaluyong City, Metro Manila – Mandaluyong City Permanent 6 months to 2 years experience The Technical Support Representative will play a key role in evaluating, troubleshooting and quickly resolving technical concerns and questions with the product. The TSR will provide support through various channels via email and phone. The ideal candidate strong technical background preferably in a call center environment. Principal Duties and Essential Responsibilities: Implement, troubleshoot and support the Five9 call center software solutions. Providing direct support to customers. Answering incoming calls and responding to customer emails. Identifies underlying causes of a problem, including problem identification and classification. Diagnoses problems accurately and works to find appropriate solutions in a timely manner. Partner with Customers to optimize the Five9 call center software solution. Work within a 24x7x365 support environment. Minimum Requirements: Graduate of any IT courses or equivalent work e… – Permanent – Full-time

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