Technical Support Team Lead – Makati City

Job Listing No: 9740000

Technical Support Team Lead – Makati City

Makati City, Metro Manila – Makati City Permanent 2 to 5 years experience Bachelor’s Degree Key Accountability Areas: Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreement Define and monitor compliance with processes for the setup and installation of hardware, software, applications, peripherals and other ICT-based system Escalate performance issues with internal and/or external providers to minimize adverse impact of system availability on business continuity Report against performance metrics to highlight areas where applications development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency Knowledge and Skills: CCNA or MCP certification; ITIL Service Delivery qualification is highly appreciated; High-level problem solving skills Windows Operating System and Linux Have network and servers exposure Excellent communication and in… – Permanent – Full-time

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