Tier 1 UCaaS Analyst

Job Listing No: 9740000

Tier 1 UCaaS Analyst

Masergy Communications Inc – Metro Manila – Tier 1 UCaaS Analyst Masergy Communications Inc – Mandaluyong City, Metro Manila Tier 1 UCaaS Analyst All times are in Coordinated Universal Time. # of Openings 1 Job Locations PH-Mandaluyong City Job Post Information* : Posted Date 4/17/2018 Category Information Technology More information about this job Overview As a Tier 1 UCaaS Analyst, you will guide customers to help fix their phone issues, and provide product support to ensure ticket resolution and customer satisfaction. Top-level language and process expertise training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance. Qualifications » Must have at least 1 year call center practice » Familiarity with Broadsoft voice platform, VoIP and any Telecom Voice Services » Graduate of any Bachelor’s degree or any 2-year vocational, technical or diploma course » Fluent English communication expertise » G… – Permanent – Full-time

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