Training Manager | Alabang

Job Listing No: 9740000

Training Manager | Alabang

Arvato – Alabang, Muntinlupa City – Training Manager | Alabang Position Summary: Responsible for knowledge and training in support of business objectives to ensure CSRs and Front-end Management have an excellent level of knowledge with products, services, systems and processes. This responsibility encompasses a variety of activities. Overall Responsibilities: · Non-program and Program specific training to include technical and soft skills. · Conduct trend analysis: analyzing quality reports and call center data to determine training needs and opportunities. · Performance benchmark (Determine levels of performance for comparison purposes) utilizing KPI (Key Performance Indicators) requirements and measuring methods · Construct training documentation: develop supplemental training material, develop training material for initiatives not documented by client, and ensure compliance with Vendor Total Quality Plan. · Support client trainers: Cooperation and mutual support for client provided trainings · Attend… – Permanent – Full-time

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