Training Manager (Call Center/BPO)
Continuum Global Solutions – Mandaluyong City, Metro Manila – Do you possess 2+ years expereince as a Training Manager? We have an immediate opening for a Training Manager to support our growing business in Mandaluyong who will support the delivery of new call center agent training prorgams for new hire and existing employees in a customer service environment! This position allows you flexibility to work onsite and remotely. Interested? Apply Today! ESSENTIAL DUTIES: Maintains administrative records related to training, such as schedules and rosters, and communicates this information through computer systems, files, or responding to phone or email inquiries. Assembles and distributes course materials and teaching aids. Identifies and communicates errors, gaps or inaccuracies in the training materials Works with vendors and other third party sources to coordinate technical or professional training offerings. Hire, train and coach staff in standard policies, procedures, and best practices. Identify opportunities for operational improvements… – Permanent – Full-timeApply for this job.