Transitions Lead

Job Listing No: 9740000

Transitions Lead

Manulife Data Services Inc – Metro Manila – The Transitions Analyst will serve as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. He/She must ensure that business needs are un Key Responsibilities: Process Review and Enhancement Analyse and document current (As-Is) process and/or data flows and value stream maps Capture and document future state (To-Be) process and/or data flows per business requirements Define the actions steps to transform processes from As-Is state TO To-Be state, determine key milestones and estimate timelines to deliver Creates and maintains related key documentation from the GR CoE Playbook to ensure sufficient transfer of knowledge such as data maps, process flow diagrams, KPIs (TAT and Quality), Service Level Agreements, Risk Assessments, Exceptions use cases, capacity calculation to ensure effective and sustainable transitions of work Have a full understanding of the end to end co… – Permanent – Full-time

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