WFM Capacity Planning Manager

Job Listing No: 9740000

WFM Capacity Planning Manager

Uber – Taguig City, Metro Manila – Capacity Planning is a key component of the success of Uber’s Community Operations teams, and our Manila COE’s. In this role, you will be responsible for crafting long and short-term capacity models. Analyzing COE’s LOB trends in volume, attrition, hiring, workload trends, and upcoming projects. About the Team The COE WFM team is a fast-paced, highly visible, and growing group that supports COE site(s). In this support team are a group of Real-Time Analysts that monitor schedule adherence and SLA’s. The team also build and maintain CSR schedules, as well as hiring and capacity planning. What You’ll Do Provide long-term and short-term plans to reflect forecasted volume, shrinkage, and staffing requirements to key partners in the COE LOBs. Collaborate with LOB leaders, program teams, Operations, Recruiting, Finance, and Training on resource planning. Proactively provides transformational advice, key insights, and solutions to resolve staffing and volume concerns. Maintains in-… – Permanent – Full-time

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