WFM RTA Team Lead

Job Listing No: 9740000

WFM RTA Team Lead

Uber – Taguig City, Metro Manila – Community Operations is pioneering how Uber handles rider and driver-partner support around the globe, and we’re looking for a Team Lead, (you!), to develop and lead various support efforts within our Manila Center of Excellence (COE). Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community’s toughest issues types and provides an environment to pilot support for new products or test new support modalities or processes. Lead our Real-Time Management team for the success of Uber’s Community Operations and responsible for assisting our Manila Center of Excellence in achieving Service Level Agreement and Schedule Adherence goals across multiple Lines of Business. This role focuses heavily on people management and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally motivated team members… – Permanent – Full-time

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