Workforce Analyst

Job Listing No: 9740000

Workforce Analyst

TeleDevelopment – Philippines – Workforce Analyst Date Posted 3/28/2016 Status A Job Type Full-Time Regular Position Id EB-3349108199 Job Description Analyzing historical data and creating short-term forecast to be used in generating agent schedules Generating efficient work schedules for the agents while balancing Service level goals, personal preferences and labor rules. The work schedules are done using Blue Pumpkin software and Aspect EWFM. Leave Management Generating official reports on attendance, productivity, etc. ADVANCED KNOWLEDGE in FORECASTING and SCHEDULING At least 2 years College Education Has intermediate to advanced MS Excel skills Has good command of both oral and written English Has excellent negotiation skills Has excellent analytical skills Has high work standards and has keen attention to details Can work and deliver requirements under pressure Has OUTSTANDING attendance record DESIRABLE QUALIFICATIONS Knowledge in Avaya and skill-based routing Can create simple macro pro… – Permanent – Full-time

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